Frequently Asked Questions (FAQ)

At Hey ASD, we are proud to offer high-quality, ethically sourced products designed to support the autism community. Below are answers to some of the most common questions about our products and services.

1. What materials are used in your t-shirts and hoodies?

Our t-shirts are made from 100% ethically sourced Airlume combed and ring-spun cotton. This premium fabric ensures superior softness, durability, and a smooth surface that's perfect for custom printing. Every shirt is crafted with care, offering a fit and feel designed to last.

Our "Please Be Patient I Have Autism Sensory-Friendly Hoodie" is made from the same ethically sourced cotton, with the Ash variant including 1% polyester for extra durability. It’s built to be your go-to hoodie for ultimate comfort, inside and out.

2. How do I care for my t-shirt or hoodie?

We take pride in the quality and durability of our apparel, and with a little care, your favorite tee or hoodie will keep its softness and vibrant design for years to come. Here's how to get the most out of your garment:

  • Machine wash in cold water to preserve the fabric and print.
  • Tumble dry on low or, even better, air dry to prevent shrinkage and maintain its shape.
  • Avoid high heat, which can damage the fabric over time.

Our clothing is made to be lived in, loved, and worn proudly. With these simple steps, it will stay just as comfortable as the day you bought it.

More information on caring for your Hey ASD products here.

3. What are your shipping options and delivery times?

We offer reliable shipping worldwide:

  • USA Orders: Delivered within 2-9 business days.
  • International Orders: Delivered within up to 30 business days.
  • Shipments to Alaska, Hawaii, Puerto Rico, and U.S. territories: May take an additional 7-12 business days.

Enjoy free shipping on all U.S. orders over $99. We work with trusted carriers like USPS, DHL, and UPS to ensure your order arrives safely, and every shipment includes tracking. You can find more information and track your orders on our Shipping Policy Page.

4. Where do you ship from?

We ship your order from our strategically located fulfillment centers in Miami, FL, and across Mexico, ensuring efficient delivery wherever you are in the world.

5. How can I track my order?

Tracking your order is easy. Once your shipment is on its way, we’ll send you a tracking number via email. You can use this number to track your order here.